How do I use Cube to find my phone?

FAQ > How do I use Cube to find my phone?


Question:

I can’t use the Cube to find my phone. However, I can use my phone to find the Cube. I have restarted my phone several times and still can’t get it to work.


Answer:

To ring your phone double press the button on your Cube.

 
findphone.png
 


Troubleshooting


If double pressing the button on your Cube doesn’t ring your phone, follow the steps below.

Step 1: Make sure that you have the location settings set to ‘always allow’ for the Cube Tracker App in your phone system settings. (Phone settings not to be confused with the Cube app settings)

Step 2: Double press the button on the Cube to ring your phone.

If the previous steps didn’t fix the issue, continue to step 3.

Step 3: In the Cube Tracker app click your Cube then the camera icon in the app, your phone should ask you to “allow access to the camera” click “allow” this will open up the access to external storage. Sometimes the ringtone that is chosen for the phone alert is stored in the external storage on android phones. Giving access to the camera may fix this issue. 

Step 4: Double press the button on the Cube to ring your phone.